FREQUENTLY ASKED QUESTIONS

To request an appointment, clients can submit a request through our waitlist. Simply add your availability here: Waitlist Request. This feature allows you to provide your availability, preferred treatments and any additional notes.

Once your request is submitted (please be as accurate and current as possible), our system will automatically reserve your appointment as openings become available. This ensures we can match you with the next available opening based on your preferences and availability. You’ll receive a confirmation email once your request has been processed.

For further assistance, feel free to email us.

For all treatments, we prioritize patient safety and well-being. Therefore, we require an initial evaluation to discuss your needs, ensure suitability to work with us and treatment. Think of this as an application or preliminary assessment that gives you a comprehensive understanding of our integrative care approach, enabling informed decisions, and if you are suited to work with us.

Please note, all medical procedures do require a prior medical examination (done in office or virtual) to ensure the best care and outcome.

A booking fee is required for all first time clients in the amount of $200 and specific aesthetic treatments (injectables etc). This is a non-refundable commitment, which can be applied to same-day treatments and/or products.

If you'd like to explore payment options such as Cherry Payment Plans, Care Credit, or other pre-paid services, please contact us via email.

Please be aware due to high patient demand, availability in the clinic’s schedule is typically fully allocated. We maintain a booking fee policy to ensure availability for clients who are dedicated to their sessions and value the quality of care we provide. This approach helps prevent speculative bookings, allowing us to efficiently allocate time to clients who confirm their intent to attend. If you have any uncertainties about your appointment, we kindly request that you allow another committed patients the opportunity to benefit from our services. This policy supports our efforts to deliver seamless and effective treatments to each valued patient.

Log in to your Jane account , scroll to my account, and find add account credit or click here If you’re having trouble, please contact us.

For changes or same-day cancellations, please refer to our updated scheduling policies to review our rescheduling guidelines and any applicable fees. Contact us here.

Request a virtual evaluation, appointment or send us an email!

Our clinic is by appointment only and under no circumstances do we take walk-ins. As the same with product pick up. When booking online, we require all new prospective clients to complete their treatment booking and new client forms prior to their appointment.

Please note our cancellation policy here.

As we have gained experience, missed appointments add up to a significant loss of several factors. 

The first involves the recognition that the people who choose to work with us are ultimately paying for our time, expertise, skill, and experience. In general, individuals coming in for clinical treatments tend to come to weekly or, sometimes, bi-weekly sessions. Each session is especially reserved for them. If somebody cancels with enough notice, we can schedule those on the waitlist, tend to shipping needs, or peacefully return emails and other client affairs. 

On the other hand, if someone doesn’t allow enough notice, doesn’t show up at all or communicates a cancellation after the start of the session time, it doesn’t leave us the freedom to be truly productive with the time. 

We understand life happens—sickness, work, family, financial obligations or what have you. Most people respect the policy after a gentle reminder and tend not to have frequent last-minute conflicts or cancellations arise. However, we found that routinely not honoring our policies sets a precedent which some people end up taking advantage of, or a trend where the people who cancel late or no-show tend to be chronic offenders.

We find it a fair policy to implement, as an important part of the broader scope of a therapeutic relationship. People seek therapeutic and clinical treatments to improve their overall quality of life/well-being, and those who frequently cancel or fail to show up for appointments often demonstrate issues with commitment, accountability, and responsibility in other areas of their lives. We ultimately realized we are doing these people a disservice if we enable them in avoiding responsibility, and failing to help them develop an understanding that the real world has consequences to various choices and actions.

Instead, we want to model healthy and clear boundaries that empower people to be responsible in their lives and assertive in their ability to communicate regarding their circumstances. Amare Aesthetics is about helping people to develop a sense of awareness about themselves, developing a healthy lifestyle and relationship with self, and how every action has an impact.

Amare Aesthetic treatments tend to be most helpful to people who view their appointments as an important and valuable component of their lives. And for most people, money equals value. When people are willing to make treatments a priority and accept the financial commitment involved, they tend to experience greater and quicker progress, with positive change.

Discussion regarding money can be an uncomfortable topic, especially in a therapeutic relationship where connection, support, and compassion are paramount. The collection of money for services—rendered or not—sometimes feels contradictory to the nature of the work, and it is often difficult to navigate the line between the professional and truly caring ends of the relationship. But the handling of and attitude toward these finer details of a business, are important to the process and worth consideration for all involved. Being confident in and mindful of boundaries and policies, paired with the ability to approach uncomfortable topics, is often where true trust, authenticity, and community connection develops—and these are the components that make Amare Aesthetic services truly helpful. This policy is designed not just to manage unforeseen absences but to sustain the quality and accessibility of our care, reflecting the high standards our patients expect and appreciate at our Southern California clinics.

Your safety is always our top priority. If we don’t have enough time to safely perform a more invasive treatment, we’re happy to reschedule to ensure you receive the best care possible.

If you anticipate being late to your appointment, please let us know. Keep in mind that arriving late will reduce your treatment time, as we must still finish within the originally reserved time frame. In some cases, you may need to reschedule, as we cannot guarantee full care or rush treatments. To ensure the best experience, we kindly ask that you avoid booking longer treatments if your schedule is tight.

Following treatment, it is common for patients to have concerns about their recovery or the results. It's important to understand that the true integration of fillers, where they seamlessly blend with your natural tissues,cannot be judged in just a few days or a week. Typically, full recovery and integration take about 4 weeks for lips and up to 8 weeks for the chin and face. This is why we require a follow up review between 4-8 weeks following initial injections in most cases (a must for new patients). If concerns persist after this period, please contact us via email to discuss reassurances or to arrange a review appointment if needed.

Review appointments do not require a booking fee. These sessions allow the practitioner to physically examine the treatment area, assess the outcomes, and discuss any further steps. Depending on the practitioner's assessment, additional treatments may be necessary, and these will incur charges for any new fillers used for adjustments post-recovery.

If you miss a scheduled review appointment without providing at least two weeks' notice and wish to reschedule, a new booking fee will be required for the next review appointment.

At Amare Aesthetics, our treatments are administered by a highly qualified team under the expert oversight of Dr. Laura Purdy, our Medical Director. Dr. Purdy, a respected authority in the medical field, ensures all procedures meet the highest standards of safety and efficacy.

Our facility and team includes a Nurse Practitioner, Registered Nurses, and Esthetician, all of which are registered with the Medical Board of California and the Board of Cosmetology, including our facilities. This blend of professional oversight and skilled execution allows us to provide top-tier, integrative care in a safe and expert-driven environment. To learn more about us, click here.

We highly suggest completing the mandatory virtual evaluation first or if you are not a first time client, review our treatment therapies.

It is essential to understand that receiving your treatment of choice on the day of your appointment is not guaranteed. Numerous factors could influence the feasibility of a treatment, such as previous aesthetic work, medication interactions, anatomical variations, allergies, and underlying medical conditions. We conduct a preliminary evaluation first, which is mandatory. This initial assessment helps us understand your medical history, aesthetic goals, and any previous treatments, allowing us to tailor our approach more effectively before proceeding with a full consultation in person.

During the consultation, we may discover reasons such as undisclosed health conditions or previously administered treatments that might not meet our standards, which could require postponing or modifying your planned treatment. Additionally, not all scenarios can be anticipated or listed in our pre-treatment information, as medical suitability can only be accurately assessed face to face.

It is important for you to inform us about any ongoing treatments, medical conditions, or medications you are taking, that could affect your treatment. This responsibility ensures that we can provide the safest and most effective care possible.

If a treatment involves adjusting or adding to previously placed fillers from another practice, we can proceed if the existing work is smooth, appropriately located, and compatible with our materials. If these conditions are not met, we may need to dissolve the existing filler before proceeding with new injections, which will incur an additional fee. The necessity for such measures can only be determined during your appointment through a detailed examination by our aesthetic practioner. This careful approach ensures we maintain our high standards and fulfill our duty of care towards every patient.

We highly suggest reserving your next appointment upon completion of every appointment, as appointments can fill quickly.

As a rule of thumb book according to your personalized treatment plan or last serviced treatment.

This refers to a 2-12 week period of mandatory product usage, prior to a particular treatment. A well-planned and executed routine will enhance any treatment outcome. The two major goals are thinning of the stratum corneum (top layer of dead skin) and reducing risks like post-inflammatory hyperpigmentation.

This is vital in training your cells and inflammatory processes to be less reactive, sedated, calm and better respond to treatment.

It also shows us your level of commitment, compliance, understanding, and tolerance with your treatment plan. (i.e. lifestyle, sunblock, only using prescribed products).

Please contact us.

Prices shown are list prices and are subject to change without notice.

All treatments can result in side effects such as significant swelling, redness, and tenderness at the treatment site, which may last up to 14 days. Some individuals may also experience noticeable bruising. While these effects typically resolve within two weeks, over-the-counter pain medication may be necessary to manage any discomfort.

Given these potential side effects, we advise against undergoing any procedures within 8 weeks of significant personal events, such as weddings, to ensure that you look and feel your best on your important day.

If you are prone to cold sores, we strongly recommend consulting your GP to obtain a prescription for Acyclovir to help prevent an outbreak before undergoing any treatments.

Additionally, we can provide antivirals post-treatment to further prevent triggering the herpes virus. While we cannot guarantee the prevention of outbreaks, as the risk persists whenever the skin barrier is compromised, prescription antivirals have proven to be highly effective.

Should you have an active breakout or sore on the day of your appointment, you are still welcome to attend your consultation. However, we will not be able to perform any treatments during this visit. The booking fee for this consultation will not be transferable to a future treatment session. If you choose not to attend, your booking fee will be forfeited, in line with our existing booking fee policy.

Yes!

For product orders, choose the product of your choice here and click the pickup option. Once the item is ready, we will email you to set up a day and time.

If it is a specialty item exclusively sold in-store, please send an email with your:

- first and last name

- product requests

We will process your request within 3-5 Business days in the order received.

We offer a returns and refunds on items purchased on our website for the following three reasons only. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.

If there has been a mistake on our part and we sent the incorrect product, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.

If you placed an order and wanted to cancel, you must do so immediately before the order is shipped. If the order ships, refund will no longer be possible. The refunded amount will not include credit card processing fees.

If you experience an adverse reaction, we will refund you if you return the product (Only if the order was shipped to an address in the United States). The product must have 75% remaining. Please email: First and Last name, order number, and uploaded pictures (current date stamp of reaction required & no screenshots)

Additional Information: please read carefully.

We will not be able to issue returns or refunds for international orders for adverse reactions.

Store credit and/or even exchanges are not subject to shipping or handling charges.

In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.

Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code.

To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.

In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.

Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because of differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.

We always have consultations available in person or virtual! We also offer a Shopping Concierge service! Sometimes all you need is someone to quickly (24-48hrs) refine a routine for you. For more information, please visit here